Your Privacy is Our Priority
We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data on our IT outsourcing platform.
Last Updated: January 15, 2025
Built on Trust and Transparency
Our privacy practices are founded on these core principles that guide everything we do.
Transparency
We are clear about what data we collect and how we use it
Security
Your data is protected with industry-leading security measures
Control
You have full control over your personal information
Minimization
We only collect data necessary for our services
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you create an account, update your profile, submit proposals, or contact us for support. This may include your name, email address, company information, phone number, and professional credentials.
Usage Information
We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, operating system, pages viewed, and time spent on our platform.
Business Information
When using our tender management services, we may collect information about your business needs, project requirements, proposals, and communication with other users on our platform.
How We Use Your Information
Service Provision
We use your information to provide, maintain, and improve our IT outsourcing platform, including matching businesses with appropriate vendors and facilitating tender submissions.
Communication
We may send you service-related announcements, updates about your account, responses to inquiries, and marketing communications (which you can opt out of at any time).
Platform Improvement
We analyze usage patterns to understand how our platform is used and to develop new features that better serve our users across the Middle East.
Information Sharing and Disclosure
Business Partners
We may share certain information with other users on our platform as necessary to facilitate tender submissions and business connections. We only share what is necessary for the business relationship.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our platform, processing payments, or providing customer support, under strict confidentiality agreements.
Legal Requirements
We may disclose information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, property, or safety.
Data Security
Security Measures
We implement industry-standard security measures to protect your personal information, including encryption, secure socket layer (SSL) technology, and regular security audits.
Access Controls
We maintain strict access controls and only authorized personnel have access to your personal information on a need-to-know basis for legitimate business purposes.
Data Retention
We retain your information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data at any time.
Your Rights and Choices
Access and Correction
You have the right to access, update, or correct your personal information at any time through your account settings or by contacting our support team.
Data Portability
You may request a copy of your personal information in a structured, commonly used format, and you have the right to transfer this information to another service provider.
Deletion Rights
You may request deletion of your personal information, subject to certain legal obligations. We will respond to such requests within 30 days and in accordance with applicable laws.
International Data Transfers
As we operate across the Middle East region, your information may be transferred to and processed in countries other than your country of residence. We ensure that any such transfers comply with applicable data protection laws and provide appropriate safeguards for your personal information.
We work with data centers and service providers that maintain internationally recognized security certifications and comply with regional data protection requirements including those in the UAE, Saudi Arabia, Qatar, and other Middle Eastern jurisdictions.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us remember your preferences, understand how you use our services, and improve our platform's functionality.
You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our platform. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period).
Contact Us About Privacy
If you have any questions about this Privacy Policy, our data practices, or your rights regarding your personal information, please don't hesitate to contact us. We're committed to addressing your concerns promptly and transparently.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this policy and notify you through our platform or via email if the changes are significant.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our platform after any changes indicates your acceptance of the updated policy.
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